Shipping policy

Shipping Policy

We ship worldwide. A small number of destinations are excluded where our carrier or sanctions rules do not permit delivery; if your country is not available, it will not be offered at checkout.

1. Processing time

Orders are picked, packed and dispatched by our fulfilment partner within 2 business days of payment clearing. Business days are Monday to Friday. Orders placed on a weekend or public holiday begin processing on the next business day.

Processing time is separate from transit time.

2. Delivery estimates

Orders ship internationally from our fulfilment partner's warehouse. Delivery typically takes 3 to 15 business days from the day you order.

All delivery times are estimates only and are not guaranteed. We do not guarantee delivery by any specific date, including for birthdays, holidays or gifts. Nothing on this site, including any dated promotion or countdown, constitutes a delivery guarantee.

3. Shipping charges

Shipping charges, where applicable, are calculated and displayed at checkout before you pay. Any free shipping promotion applies only to the service level stated in that promotion and only while it is running.

4. Address accuracy

You are responsible for entering a complete and correct delivery address. We ship to the address exactly as supplied at checkout.

We cannot change an address once an order has entered fulfilment. Where an order is undeliverable, delayed or lost because the address supplied was incomplete, incorrect or no longer in use, that is not our responsibility. Reshipment is charged at full shipping cost, and our Refund Policy applies to any item returned to us as undeliverable.

5. Title and risk of loss

Title and risk of loss pass to you when the carrier takes possession of your parcel. From that point the parcel is yours.

6. Carrier delays and events outside our control

We are not liable for delays once a parcel is with the carrier, including delays caused by weather, customs, carrier backlogs, strikes, failed delivery attempts, incorrect carrier handling, natural disasters or any other event outside our reasonable control.

A delayed parcel is not a lost parcel and does not qualify for a refund while it remains in transit.

7. Tracking

Tracking is emailed to the address on your order once your parcel is dispatched. Check your spam folder before contacting us. Tracking information is generated and maintained by the carrier and can take several business days to begin updating.

8. Lost parcels

A parcel is treated as lost only once 15 business days have passed since dispatch with no delivery scan. Claims cannot be opened before that point.

Where a parcel is confirmed lost in transit we will, at our discretion, send a replacement or issue a refund.

9. Parcels marked delivered

Where carrier tracking shows a parcel as delivered, we treat it as delivered and our obligation is complete. We are not responsible for theft, misdelivery by the carrier, or any loss after a delivery scan, and no refund or replacement is issued in those circumstances.

If this happens, file a claim with the carrier and, where relevant, a report with your local police. We will supply the shipping records you need to support that claim.

10. Customs, duties and import charges

Because orders ship internationally, your parcel passes through customs in your country. Any import duty, tax, tariff, customs processing or brokerage fee is determined by your government, not by us, and is your responsibility.

These charges are not included in the price you pay at checkout and are not covered by any free shipping offer, which covers the carriage cost only. We cannot predict, quote or control them, and we do not reimburse them.

If a parcel is refused, abandoned or returned because an import charge was not paid, it is treated as a refused delivery under section 4 and our Refund Policy, including the restocking fee.

You are also responsible for ensuring the item may lawfully be imported to your address.

11. Split shipments

Multi item orders may ship in more than one parcel, arriving on different dates and under separate tracking numbers. This is not an error and is not grounds for a claim.